contact us  :  866-280-8391    
Contact Vazio Support
These are our support options listed by best first.

Control Panel: Log in to your Control Panel to control any and all aspects of your account.
Knowledgebase:

View our Knowledge Base for information on common tasks.

Submit a Support Ticket (24/7):

1. Log into your Control Panel at http://manage.vazio.com/ and click on the "Help->Trouble Tickets" icon, or the "Request Support" link on most of the pages. Please provide a detailed description of your problem. Our ticket reponse time SLA guarantees are based on the priority that you submit a ticket at. Please choose the proper priority based on the response time you require for your issue.

Low Priority: Next Business Day response time
Medium Priority: 8 hour guaranteed response time (24/7)
High Priority: 15 minute guaranteed response time (24/7)
Telephone: 866-280-8391
Telephone Support Hours: 8am to 4pm PST
Email: support@vazio.com
Email Support Hours: 8am to 4pm PST
Frequently Asked Questions

Existing Vazio Customers

How can I retrieve my username or password to log in?

Please click here to retrieve your username or password information.


Additional Questions?

Please log in to your account and visit the help section for detailed question and answers on your specific package.

New Customers

Can I pay by methods other than Credit Card?

In addition to Visa, Mastercard, American Express and Discover, we accept Paypal.


I'm not a technical person, how do I decide what package is best for me?

If you're not familiar with the technical portions of hosting and do not have a techinical staff, we recommend our shared hosting plans which are the easiest to manage through a simple and easy to use management interface. You then just need to determine the amount of disk space and bandwidth to meet your needs. If you need help determining any of this, our Vazio sales staff will be happy to work with you.


Are the hosting plans on a fixed term or is it just month by month?

All hosting plan subscriptions are on a minimum 1 month term. You can choose to subscribe for a one year term.


How do I customize a Vazio package?

Customizations are easy with Vazio. Click on the base package you are interested in an follow the instructions in the set up process to add bandwidth, disk space or other features.


What sort of uptime can I expect?

We offer a guarantee of 99.99% uptime for all hosting accounts with Vazio. Information regarding our Service Level Agreement can be found on our website


Why don't you offer unlimited bandwidth?

There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth is counting on the fact that you will not use it, and if you do they will quickly find ways of either forcing you to pay for it, or restricting your site.


What happens if I exceed my allocated bandwidth?

Service will be suspended. You'll need to buy more ahead of time; see our Hosting Packages page for plan details.


What servers do you run?

We only use enterprise level Dell servers.

The typical server specs are: Dual Intel Multiple Core processors, ECC RAM, SCSI drives with RAID-1 protection, Hot Swap drives and Dual NIC cards for extra redundancy.


Will I be able to check my emails when I am away from my home/office computer?

Yes, we provide all our customers with their own web mail access. What this means is that you can log on to the internet (to the address we will give you once you sign up) and check your mail from any computer that has internet access.


Can I have Warez, Appz, Serialz and or commercial software on my homepage?

No! If we find them in your directory or links to them, your entire account will be subject to termination.


Can I host an XXX/adult sites?

Yes! Vazio believes in allowing you to host whatever you want to within your rights. Vazio currently hosts some of the biggest names in the Adult industry. As long as your content doesn't violate our terms of service, it is more than welcome to be on our network. Things not allowed can include: child pornography, copyrighted material, non 2257 compiant material, extreme material. Others might also be precluded. Please see our Terms of Service for more information.


After I set up my hosting account how do I get started?

Your account will be activated as soon as your payment is processed. For information on getting started, please see our Knowledge Base.


Can I resell space within my own account?

Not at this time. Vazio is working on a reseller system that may be available in the future.


Do you support Macintosh systems?

Yes! You can use any FTP program to transfer files from your MAC to our system. You can also use SSH and email programs like Mail.app, Thunderbird and Entourage. Our hosting infrastructure has full support for Apple Macs.


I'm currently with another host, am I able to transfer my hosting to Vazio?

Yes, you can transfer from your current host to Vazio. Once your account is set up, you will be provided instructions to point your domain to vns1.vazio.com and vns2.vazio.com


How do I transfer my domain name to you without downtime?

To avoid downtime, please follow these procedures:

1) Sign up an account using our online order form and it will be setup within the same business day. We will email you a "Welcome/Account Setup" letter which will include login details so you can upload your files to our server.

2) After you're done uploading your files, contact your domain name registrar and have your domain name pointed to our DNS numbers. You can find the DNS nameserver details in your Welcome letter.

3) Now, be patient. It will take about 12-72 hours for your registrar to update their DNS. Once it's updated, your domain name will point to your website that you have with us automatically.

4) After you confirm that your website is pointing to our nameservers, go ahead and cancel your account with your previous hosting company.


How do I move my forum and database here?

You can create a backup of it at your old host or, if your old host has phpMyAdmin installed, you can export it into a .sql file and use phpMyAdmin to install it here.

If you have a problem populating a new database here with it, please ask us for help by opening a support ticket. We can't download it from your old host for you but we can help you with populating the new one if it is rather large.


How do you measure and account for bandwidth?

All incoming and outgoing data from your account is recorded and totaled for your monthly usage. This includes http, smtp, ftp, webmail etc.


Do you offer password protected directories?

Yes. Using the powerful web-based control panel you can easily protect any directory without having to manually edit .htaccess files. Our control panel makes everything easier for you!

Please see Shared Hosting knowledgebase

Shared Hosting knowledgebase


Do you support XML (Extensible Markup Language)?

Yes, we do support XML.


Do you have Front-Page extensions?

No.


Will I have unlimited access to update my website?

Yes, you have unlimited 24/7 access to update your website.


I'm looking for dedicated hosting and would prefer to have my own technical team manage our servers, is that possible?

Yes, as a dedicated hosting client you will have remote access to manage your own servers. In addition, you can have the option for our technical team to help provide administration.

Existing Candy Logic Customers

Additional Questions?

Please visit the Candy Logic support center for support and knowledgebase information